Warranty & Repairs
Warranty conditions
Heinr. Böker Baumwerk GmbH grants you, as the owner of a Boker, Boker Plus, or Magnum knife, a lifetime warranty on materials and workmanship. The warranty includes spare parts and shipping costs. For Boker brand knives (Made in Germany, USA, and Argentina), we additionally offer a lifelong sharpening and repair service.
Normal wear and tear, resharpening of blades (for Boker Plus and Magnum), as well as damage resulting from insufficient care, disassembly of the knife, or improper use are not covered. Regrinding an improperly sharpened razor is also not covered.
Of course, we also offer a sharpening and repair service outside of our warranty services. So, should damage occur due to external influence or if the knife requires an overhaul, you are welcome to contact us.
Please note: A knife is a cutting tool, not a screwdriver, lever, chisel, or crowbar. Should a problem occur with your Boker knife, please contact us; we are happy to help. For all other products from our merchandise range, the statutory warranty of 24 months applies.
Condition of the knife
Before you send us a knife, whether for a warranty repair, a cost estimate for an out-of-warranty repair, or simply for resharpening: Please clean the knife thoroughly beforehand and ensure that there are no dried liquids, fur, or similar residues on the blade or in the knife handle, especially with knives used for hunting. Food residues must also be removed. If we receive a knife that has not been cleaned, we will charge you a cleaning fee of EUR 29,- (incl. VAT).
Problem description & further information
Please include a problem description and a telephone number where you can be reached during the day in your cover letter. This can significantly reduce processing time in case of queries.
Do you need spare parts? Information about our spare parts service can be found here.
Shipment
Please do not send any unpaid packages to us, even for complaints or warranty cases, as unpaid packages will not be accepted. If a complaint or warranty case exists, please note your shipping costs on your cover letter; we will then reimburse them.
Heinr. Böker Baumwerk GmbH
Schützenstr. 30
42659 Solingen
Germany
Tel. +49 212 4012-0
Flashlight complaint
Before returning your flashlights to us for a warranty claim, please ensure that the apparent defect is not due to a dead battery or loose/unsecured components (such as the lamp head or battery cap). If the defect persists, we will gladly forward your claim to the respective manufacturers. To claim warranty service, it is essential that the proof of purchase is always included with any submission (for submissions by specialist dealers: please include the customer's proof of purchase!). We ask for your understanding that repair or replacement is not possible without proof of purchase!
Repair order / complaint
Please use this form to inform us in advance about your submission. This will help us to assign the submitted items more easily and contribute to faster repair processing or complaint handling.
If you wish to complain about goods that were not purchased directly from us, please contact your retailer. As the contractual partner for the purchase, they are primarily responsible for handling complaints. Thank you for your understanding!
We try to process your inquiries as quickly as possible; you will usually receive a response within 3-7 business days (Monday to Friday). Your inquiry will be processed within our business hours (Monday to Thursday from 8:00 AM to 4:00 PM, and Friday from 8:00 AM to 2:30 PM).
The processing time for repairs is usually three weeks from the receipt of your package.
During special sales promotions or holiday periods, processing times may vary.