We are happy to help you.

Simply select the relevant topic. This ensures your inquiry reaches the right contact person directly and can be processed as quickly as possible.

General Inquiries

For all matters that cannot be assigned to any of the following categories.

For example:

• General questions

• Opening hours

• Report fraud cases and fake shops

• Manual orders

• Data protection and information requests

• Other service matters

Products & Accessories

Do you have questions about our products or are you looking for the right accessories?

For example:

• Product consultation

• Product availability

• Suitable accessories

• Application and care

• Special models and limited editions

• Material and steel questions

Please provide the item number or product name if possible.

Order

Everything about your order.

For example:

• Order status

• Order processing

• Shipping status

• Invoices

• Changes or corrections to an order

Repairs & Spare Parts

For repairs, maintenance and spare part inquiries.

For example:

• Resharpening service

• Repairs

• Spare parts

• Spare part orders

• Maintenance

Please provide the item number of your product if possible.

Cancellation & Returns

Would you like to return an item or cancel your purchase?

For example:

• Cancellation

• Returns

• Refunds

• Questions about returns

Processing Times

• General inquiries: Response usually within 1 – 3 business days
• Repairs & spare parts: Processing time approx. 3 – 7 business days

Business Hours

Monday–Thursday: 08:00 am – 4:00 pm
Friday: 08:00 am – 2:30 pm